Return & Delivery

Delivery and Returns

Delivery Information:

1. Order Processing:

  • All orders placed on Mechex Stores are processed within [insert number] business days, excluding weekends and holidays.

2. Shipping Methods:

  • We offer various shipping options to accommodate your preferences. You can choose your preferred shipping method during the checkout process.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed during the checkout process.

4. Order Tracking:

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order.

5. Delivery Time:

  • Delivery times may vary depending on your location and the chosen shipping method. Standard delivery times range from [insert number] to [insert number] business days.

Returns and Exchanges:

1. Return Policy:

  • Mechex Stores accepts returns within [insert number] days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

  • To initiate a return, please contact our Customer Service team at stores@mechexwholesale.com. Provide your order number and a brief explanation of the reason for the return.

3. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Exchanges:

  • Mechex Stores does not currently offer direct exchanges. If you need a different size or item, please initiate a return for the unwanted item and place a new order for the desired item.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at stores@mechexwholesale.com. We will arrange for a replacement or refund.

Thank you for shopping at Mechex Stores. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service team. Your satisfaction is our priority.